In the previous part of this topic, we discussed on Internal and External, Formal and Informal, Vertical, Horizontal and Diagonal type of communication. With this part, we move to the last three areas of communication.
Official and Unofficial Communication
Each and every organization has official and unofficial communication channels. While the former one includes meetings, posters, emails from managers and the company's internal website, the latter-unofficial communication covers what employees say to each other, and sometimes to management, outside the formal system. One employee spills the tea with their colleagues, who each share it with a couple more people. The rumors can often spread news faster than official communications channels. Employees may communicate outside the work environment on topics not related to work. A manager needs to be aware of the existence of such a channel and information flowing in them. Many times rumors and gossips also provide very important information which otherwise will not be available.
Written and Oral Communication
Oral Communication is most commonly used as a medium for the exchange of information, which can either be in the form of direct conversation between two or more persons like face to face communication, lectures, meetings, seminars, group discussion, conferences, etc. or indirect conversation. Written communication, on the other hand, is a formal means of communication, wherein the message is carefully drafted and formulated in written form. Written communication can lie between various channels such as letters, e-mails, journals, magazines, newspapers, text messages, reports, etc.
Verbal and Non-verbal Communication
Verbal communication is the use of auditory language to exchange information with others. It includes sounds, words, or speaking. The tone, volume, and pitch of one's voice can all affect the effectiveness of verbal communication. Non-verbal communication is communication between people through non-verbal or visual cues, which could be referred to as body language including gestures, facial expressions, body movement, timing, touch, and anything else that communicates without speaking. Verbal communication is considered a powerful tool, it could be at 100 percent efficiency when being paired with listening and nonverbal communication.
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